At The Travel Liaison, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or submit a travel enquiry.
By using our website or providing your personal information to us, you agree to the practices described in this Privacy Policy.
The Travel Liaison provides travel services for both business and leisure travellers, including flights, accommodation, transfers, car hire, visa assistance, holiday packages, tailor-made holidays and cruises.
For any privacy-related questions, you can contact us at:
Email: nicolene@travelliaison.co.za
When you use our website or contact us, we may collect information such as:
Your name and surname
Email address
Contact number
Travel dates
Destination or travel requirements
Number of travellers
Booking and enquiry information
Special requirements or preferences that you choose to provide
Any other information you voluntarily submit through our forms or correspondence
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information and general website usage data.
We use the information you provide to:
Respond to enquiries and requests
Prepare and manage travel arrangements
Communicate with you about your booking or enquiry
Provide quotations and travel-related information
Arrange services requested by you
Improve our website and services
Maintain appropriate business and administrative records
Comply with applicable legal and regulatory requirements
We will only use your personal information for purposes that are reasonably connected to the services we provide or where otherwise permitted by law.
Where necessary to provide the travel services you request, we may need to share relevant information with third-party service providers such as airlines, accommodation providers, cruise companies, transfer providers, car hire companies, visa service providers and other travel partners.
We only share information that is reasonably necessary to facilitate the requested service.
We may also disclose information where required to do so by law, regulation, legal proceedings or a lawful request from an authorised authority.
Where payments are processed through third-party payment providers, your payment information may be handled directly by the relevant payment provider in accordance with their own privacy and security policies.
The Travel Liaison does not knowingly retain complete payment card details unless this is specifically required and lawfully permitted.
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and enhance your browsing experience.
Cookies may collect information such as your preferences, browser information and website activity.
You can adjust your browser settings to refuse or restrict cookies. Please note that disabling certain cookies may affect the functionality of the website.
We may use analytics tools to understand how visitors interact with our website. This information may include pages visited, approximate location, device type, browser information and general usage patterns.
Analytics information helps us improve the website and understand how visitors use our services online.
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. You provide information through the internet at your own risk.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, maintaining business records, resolving enquiries and meeting legal or regulatory requirements.
When information is no longer required, it will be securely deleted or otherwise disposed of where reasonably possible.
Depending on applicable privacy legislation, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request that inaccurate or incomplete information be corrected
Ask us to delete information where there is no lawful reason for us to retain it
Object to certain uses of your information
Withdraw consent where processing is based on consent
Ask questions about how your personal information is being used
To exercise any applicable rights or make a privacy-related enquiry, please contact us at nicolene@travelliaison.co.za.
Our website may contain links to third-party websites, including travel providers and other external services.
The Travel Liaison is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Our website is not specifically directed at children, and we do not knowingly collect personal information from children without appropriate consent.
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.
Any updates will be published on this page with a revised “Last Updated” date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
The Travel Liaison
Email: nicolene@travelliaison.co.za
We are committed to handling your information responsibly and providing you with a travel service you can trust.
